Gamestream Kenya Customer Support
Gamestream Kenya provides multiple support channels to assist players with account queries, technical issues, payment concerns, and general platform navigation. The customer service team operates 24 hours daily, seven days per week, ensuring Kenyan users receive assistance regardless of timezone or betting schedule.
Contact Methods and Response Times
💬 Live Chat
Available 24/7 through website and mobile app
Average response: 2-5 minutes
📞 Phone Support
+254704617183
24/7 availability, Swahili and English
📧 Email Support
support@gamestreamkenya.com
Response within 12-24 hours
Live chat represents the fastest support channel for urgent matters like deposit failures, withdrawal delays, or account access problems. Phone support suits players who prefer verbal communication or require step-by-step guidance through complex processes. Email works best for non-urgent queries that involve document attachments or detailed explanations requiring written records.
Common Support Topics
Account verification questions top the support queue — players often need clarification on acceptable ID documents, proof of address requirements, or KYC processing timeframes. The verification team typically reviews submitted documents within 24-48 hours during business days. Weekend submissions may experience slight delays extending to 72 hours.
Deposit and withdrawal inquiries form another frequent category. M-Pesa transaction issues usually stem from incorrect paybill numbers, insufficient Safaricom/Airtel balances, or network timeouts. The support team can track pending deposits using your M-Pesa confirmation SMS and manually credit accounts if automated processing fails. Withdrawal problems often relate to unverified accounts or incomplete wagering requirements on bonus funds.
Technical difficulties with the mobile app or website — such as games not loading, bet slips freezing, or login errors — require clearing browser cache or updating app versions. Support agents walk you through troubleshooting steps and escalate persistent issues to the technical department for resolution within 48 hours.
Self-Service Resources
The FAQ section accessible from the website footer addresses roughly 80% of common player questions without requiring direct agent contact. Topics covered include registration procedures, deposit methods, bonus terms, bet settlement rules, and account security practices. Each FAQ entry provides concise answers with links to relevant policy documents for extended information.
Transaction history available in your account dashboard lets you track all deposits, withdrawals, bets placed, and bonus credits received. Filter by date range, transaction type, or status to locate specific entries. Download statements in PDF format for personal record-keeping or dispute resolution purposes.
Complaint Escalation Procedure
If initial support interactions don't resolve your issue satisfactorily, request escalation to a supervisor or senior agent. Provide your account username, transaction reference numbers, and a detailed description of the problem including dates and amounts involved. Escalated cases receive review by management within three business days, with formal written responses sent via email outlining resolution steps or final decisions.
Unresolved disputes may be submitted to the Betting Control and Licensing Board of Kenya as per regulatory framework governing licensed operators under the Laws of Kenya. Contact details for the BCLB appear in the footer licensing information.
